Shipping Policy

CBD Essence ships orders only to destinations where the applicable products may lawfully be sold and delivered. Orders are
subject to product availability, payment authorization, address verification, and applicable federal, state, and local
requirements.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may be
extended during holidays, promotions, severe weather, carrier disruptions, or periods of unusually high order volume.
Tracking information will be provided when available.
Delivery Estimates
Carrier delivery estimates begin after an order has been processed and accepted by the carrier. Delivery dates are estimates
and are not guaranteed. CBD Essence is not responsible for carrier delays outside of its reasonable control.
Shipping Restrictions and Controls
CBD Essence does not knowingly ship products to jurisdictions where shipment or sale of the applicable product is prohibited
or where required licensing or registration has not been satisfied. Shipping availability may vary by product because state
and local hemp/CBD requirements can differ and may change.
CBD Essence uses shipping-address review, state-based shipping restrictions, product eligibility rules, and manual order
review when necessary to prevent fulfillment to restricted destinations. Orders may be declined or canceled when the
shipping destination is not eligible for the product ordered.
WEBMASTER ACTION: Configure checkout so restricted destinations/products cannot complete checkout. Maintain a visible
“Shipping Restrictions” subsection on this page identifying the specific states or jurisdictions CBD Essence currently blocks.
The restricted-state list must be supplied/approved by CBD Essence compliance/processor requirements and should not be
guessed or hard-coded from an outdated generic CBD list.
Customer Address Responsibility
Customers are responsible for providing a complete and accurate shipping address and for complying with applicable local
laws concerning possession and use of the products purchased.
Lost, Stolen, or Misdelivered Packages
If tracking indicates a delivery problem, customers should contact CBD Essence promptly. CBD Essence may request
additional information and may require cooperation with the carrier’s claim process. Replacement or refund decisions are
made after review of the circumstances and are not guaranteed for packages confirmed as delivered to the address supplied
by the customer.