At CBD Essence, operated by Nutra Essence Inc. (“CBD Essence,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at www.cbdessence.com or purchase our products.
1. Information We Collect
When you visit our website or place an order, we may collect personal information, including:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order history
- Payment transaction details
We may also collect website usage information through cookies and analytics tools, such as pages visited, time spent on the site, and device/browser information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates and shipping information
- Improve our website and shopping experience
- Prevent fraud and enhance security
- Send promotional communications when permitted by law
3. Payment Security
Payments are processed through authorized third-party payment providers. CBD Essence does not directly store complete credit card numbers on its website servers. Payment information is handled according to the applicable payment provider’s security and privacy practices.
4. Information Sharing
We do not sell customer personal information for monetary compensation. We may share necessary information with trusted service providers, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing platforms
We may also disclose information when required by law or to protect our rights, safety, or property.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the shopping experience. Visitors may manage or disable cookies through their browser settings. Please note that disabling cookies may affect certain features of the Site.
6. Email Marketing
Customers who subscribe to promotional emails may unsubscribe at any time using the unsubscribe link included in our marketing communications.
7. Data Protection
We implement reasonable administrative and technical safeguards to protect customer information. However, no online transmission or electronic storage system can be guaranteed completely secure. You use the Site at your own risk.
8. Customer Privacy Rights
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable laws and legitimate business recordkeeping requirements. We will respond to such requests in accordance with applicable law.
9. Children’s Privacy
Our website and products are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
10. Policy Updates
CBD Essence reserves the right to update this Privacy Policy as necessary. Any changes will be published on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Privacy Policy.
11. Contact Us
For privacy-related questions or requests, please contact CBD Essence using the customer service contact information published on our website.
Email: cbdessence@gmail.com
Phone: 800-280-2347
Location: Clearwater, Florida
Website: www.cbdessence.com
