Refund and Returns Policy

Because CBD and other ingestible or personal-use products require careful quality and safety controls, return eligibility is
limited once a product has been opened or used.
Eligible Returns
• Unopened and unused products may be returned within 30 days of delivery.
• Products must be in original packaging and in resalable condition.
• Proof of purchase or the original order number is required.
Non-Returnable Items
• Opened, used, partially consumed, or tampered products.
• Products returned more than 30 days after confirmed delivery.
• Gift cards, promotional items, samples, or items marked final sale.
• Products damaged after delivery due to improper storage, handling, or use.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, or incorrect, the customer should contact CBD Essence promptly after delivery and
provide the order number, a description of the issue, and photographs when applicable. CBD Essence will review the claim
and, when approved, arrange an appropriate replacement or refund.
Return Authorization
Customers should contact CBD Essence before sending a return. Unauthorized returns may be delayed or may not qualify for
a refund. Customers are responsible for return shipping costs unless the return results from a CBD Essence error or an
approved damaged/defective product claim.
Refund Processing
Once an eligible return is received and inspected, CBD Essence will notify the customer whether the refund has been
approved. Approved refunds are submitted to the original payment method, generally within 5–10 business days after
approval. The customer’s financial institution or card issuer may require additional time to post the credit. Original shipping
charges are generally non-refundable unless the refund results from a CBD Essence error or an approved damaged/defective
shipment.
Order Cancellations
Cancellation requests should be submitted as soon as possible. If an order has already entered fulfillment or has shipped, it
may no longer be eligible for cancellation and will be subject to this Return & Refund Policy.
Order Questions / Payment Disputes
Customers are encouraged to contact CBD Essence first if there is a concern with an order or charge so that CBD Essence can
investigate and attempt to resolve legitimate order issues directly.